Customized Care Plans, Built Around Your Loved One
A clear, written plan, made with you and kept up to date, so everyone knows what to expect.
What it is
Good care starts with knowing the person. Before care begins, we sit down with your loved one and your family to learn about daily routines, what's become difficult, favorite foods, interests, cultural and religious customs, family contacts and any special requests. We turn that into a written care plan in plain language.
What's included
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The services your loved one will receive and the tasks involved
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The schedule: which days, what hours and how often
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How often a supervisor will check in on the caregiver and the care
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How often we'll meet with you to review how things are going
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Your right to ask for changes or a review of the plan at any time
Who it helps
Every client. Whether you need a few hours of companionship a week or 24/7 support, the plan is how we make sure care fits the person, not the other way around.
How we do it
We put your loved one at the center of the plan: their choices, their pace, their dignity. You'll have a signed, written plan. As needs change, after a hospital stay or as energy or mobility shifts, we update the plan with you. Our caregivers follow it, and our field supervisors check that it's being followed.
Common questions
Can we change the plan later?
Yes. You can ask for a change or a review at any time.
Do you write medical care plans?
No. Our plans cover nonmedical support only. If your loved one has doctors or a hospice team, we don't replace them. We follow the nonmedical routines your family shares with us and let you know promptly if we notice a change.